Refund Policy 💰

This Refund Policy clarifies refund standards for every order on storelyhive.com managed by BOB ELECTRONICS CO., LIMITED. PayPal and payment providers require transparent refund rules for buyer protection.

Situations we approve refunds

Returned merchandise successfully passes inspection within our 30‑day return valid period.
We cancel your order before shipment due to stock shortage or system error.
Wrong items or factory‑defective goods shipped from our side.

Refund processing timeline

After we receive, inspect and green‑light your refund application, we push refund to your original payment method within 5‑10 business days. Actual arrival timing depends purely on your bank or payment service’s internal processing speed, we cannot accelerate bank workflows.

Partial refund scenario

We may grant partial refund if returned items show light wear marks, missing attachments or damaged original packaging. We will notify you clearly before processing partial‑refund execution.

Items & fees that are non‑refundable

Original outgoing shipping charges will never get refunded.
Return‑shipping cost is non‑refundable unless fault originates from our store.
Return requests submitted after 30‑day return window get denied.
Custom‑produced items are non‑refundable unless factory defect occurs.

Rejected refund applications

We keep rights to decline refund applications if returned merchandise fails inspection criteria or violates our policy terms. If your refund application gets rejected, we can send goods back to you at your own shipping expense.

Pre‑shipment order cancellation

You can cancel your whole order for full refund before the parcel ships out. Once shipment completes, direct cancellation is impossible; you will need submitting return request once goods arrive at your end.

Contact

BOB ELECTRONICS CO., LIMITED

UNIT NO.A222,3/F,HANG FUNG INDUSTRIAL BUILDING, PHASE2，NO.2G HOK YUEN STREET, HUNGHOM KL

Email: bobelectro99@hotmail.com

Phone: +852 52073425